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Quiz timeout -- -- are your students getting locked out?

The little lock symbol -- -- is intended to show that students are currently taking an online assessment or survey and the instructor is locked out until the student has completed the assessment.

If you have a number of symbols in your gradebook -- and you are sure that your students are not completing the assessment right now -- you may have the problem that is described below.

Remember: if you are seeing these symbols now and the deadline you have given your students is in the next couple of hours, it is likely that your students really are taking the quiz right now. Do not reset the assessment unless you are sure that there is a problem.

Quiz timeout problem

A problem that we are encountering is that students who spend too much time on a quiz (say more than 10 - 15 minutes),  time out, whether they are on the College Network or on dialup.  While the quiz page they are on remains "live", the web server times out and when they try to submit their quiz, they get an error and you see the little lock on their attempt.  Normally none of their answers is recorded by Blackboard.

There are two solutions to this problem:

1. Pedagogical Solution

Don't make your quizzes overly long.  If you are posting quizzes approaching 100 questions you may wish to reconsider and post shorter quizzes.  You may wish to ask yourself if it is reasonable for a student to spend more than an hour doing a quiz online.

2. Technical Solution

We have installed a "stay alive" routine on our server that keeps the connection between the student's machine and the server open while the quiz is being run. What the script does is open a little browser window in the background which polls the server to keep the connection alive while the quiz is open.

The window looks like this:

To invoke this, you must include the following script in the first question in your quiz.

<script language=javascript src=http://online.algonquincollege.com/bin/stayalive/quiz.asp></script>

Notes:

  • Students taking the quiz will not see this script.
  • If you are using random question selection from a pool, you will need to ask one question at the top of your assessment that is not in the pool, to ensure that the question with the script is the first question in the assessment.

 

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